A tiny triage map for fuzzy support-site critique. Adjust the dials on six abstract surface cards and watch a deterministic priority map emerge.
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The Map
Impact × Effort
Big swings
Quick wins
Defer
Nice fills
← High effortLow effort →
Low impact ↓↑ High impact
Surface Cards
tap to adjust
Triage Order
by priority score
How the score works
Priority = (Reach × Pain × Confidence) ÷ Effort. Reach is how many visitors touch this surface. Pain is how much friction lives there. Confidence is how sure you are the fix will land. Effort is what shipping it costs. Higher score = ship sooner.